{"id":21263,"date":"2026-05-24T12:01:03","date_gmt":"2026-05-24T12:01:03","guid":{"rendered":"https:\/\/usama.mssoftsites.com\/onmartae\/?page_id=21263"},"modified":"2026-06-02T11:29:25","modified_gmt":"2026-06-02T11:29:25","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/usama.mssoftsites.com\/onmartae\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21263\" class=\"elementor elementor-21263\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-418b9d4 e-flex e-con-boxed e-con e-parent\" data-id=\"418b9d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f273298 e-con-full e-flex e-con e-child\" data-id=\"f273298\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7532f elementor-widget elementor-widget-heading\" data-id=\"2d7532f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a158fee elementor-widget elementor-widget-text-editor\" data-id=\"a158fee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"516\" data-end=\"734\">At On Mart (<a class=\"\" href=\"https:\/\/onmart.ae\/\" rel=\"noopener\" data-start=\"540\" data-end=\"558\">https:\/\/onmart.ae\/<\/a>), we aim to ensure you are completely satisfied with your purchase. This policy explains your rights and responsibilities when requesting returns, refunds, or cancellations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c06754 elementor-widget elementor-widget-heading\" data-id=\"8c06754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Refund Policy (UAE Compliance)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb98ba elementor-widget elementor-widget-text-editor\" data-id=\"feb98ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"784\" data-end=\"1523\"><li data-start=\"784\" data-end=\"952\"><p data-start=\"786\" data-end=\"952\">Refunds will be done\u00a0<strong data-start=\"807\" data-end=\"852\">only through the original mode of payment<\/strong>\u00a0and will be processed within\u00a0<strong data-start=\"882\" data-end=\"899\">10 to 45 days<\/strong>, depending on the issuing bank of the credit card.<\/p><\/li><li data-start=\"953\" data-end=\"1060\"><p data-start=\"955\" data-end=\"1060\">Refunds are available for products that are faulty on arrival, non-repairable, or lost during delivery.<\/p><\/li><li data-start=\"1061\" data-end=\"1177\"><p data-start=\"1063\" data-end=\"1177\">Refunds for promotional or bundle purchases (e.g., \u201cBuy 1 Get 1 Free\u201d) require returning all items in the offer.<\/p><\/li><li data-start=\"1178\" data-end=\"1279\"><p data-start=\"1180\" data-end=\"1279\">Refund settlement is completed after the returned product is received and passes a quality check.<\/p><\/li><li data-start=\"1280\" data-end=\"1430\"><p data-start=\"1282\" data-end=\"1430\">Delivery charges are refunded in full if the entire order is returned due to faults. Partial returns receive proportional delivery charge refunds.<\/p><\/li><li data-start=\"1431\" data-end=\"1523\"><p data-start=\"1433\" data-end=\"1523\">Items must be returned in original packaging and condition for a refund to be processed.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c92ffd2 elementor-widget elementor-widget-heading\" data-id=\"c92ffd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Cancellation Policy (UAE Compliance)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f38fdff elementor-widget elementor-widget-text-editor\" data-id=\"f38fdff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1579\" data-end=\"1952\"><li data-start=\"1579\" data-end=\"1670\"><p data-start=\"1581\" data-end=\"1670\">Customers may cancel their order or requested services within\u00a0<strong data-start=\"1643\" data-end=\"1655\">24 hours<\/strong>\u00a0of purchase.<\/p><\/li><li data-start=\"1671\" data-end=\"1773\"><p data-start=\"1673\" data-end=\"1773\">Refunds for cancelled orders will be made to the original payment method within\u00a0<strong data-start=\"1753\" data-end=\"1770\">up to 45 days<\/strong>.<\/p><\/li><li data-start=\"1774\" data-end=\"1952\"><p data-start=\"1776\" data-end=\"1952\">If a product or service is sold with a\u00a0<strong data-start=\"1815\" data-end=\"1858\">\u201cNo Refund\u201d or \u201cNo Cancellation\u201d policy<\/strong>, this will be clearly communicated before purchase to prevent misunderstanding or disputes.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9b1738 elementor-widget elementor-widget-heading\" data-id=\"a9b1738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Change of Mind Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647b6e6 elementor-widget elementor-widget-text-editor\" data-id=\"647b6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1994\" data-end=\"2299\"><li data-start=\"1994\" data-end=\"2152\"><p data-start=\"1996\" data-end=\"2152\">A\u00a0<strong data-start=\"1998\" data-end=\"2028\">7-day money-back guarantee<\/strong>\u00a0applies if you change your mind, provided the product is unused, resalable, and all packaging and accessories are intact.<\/p><\/li><li data-start=\"2153\" data-end=\"2299\"><p data-start=\"2155\" data-end=\"2299\">Delivery fees, supplier delivery charges, card transaction fees, and courier collection charges are non-refundable for change-of-mind returns.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f4f00 elementor-widget elementor-widget-heading\" data-id=\"d4f4f00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Category-Specific Return Rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0515db1 elementor-widget elementor-widget-heading\" data-id=\"0515db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Electrical &amp; Electronics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e05ff41 elementor-widget elementor-widget-text-editor\" data-id=\"e05ff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2378\" data-end=\"2840\"><li data-start=\"2378\" data-end=\"2454\"><p data-start=\"2380\" data-end=\"2454\">Must include all original packaging, accessories, manuals, and freebies.<\/p><\/li><li data-start=\"2455\" data-end=\"2603\"><p data-start=\"2457\" data-end=\"2603\">Laptops, printers, mobile phones, digital cameras, personal care items, hygiene products, magazines, and books are\u00a0<strong data-start=\"2572\" data-end=\"2600\">non-returnable if opened<\/strong>.<\/p><\/li><li data-start=\"2604\" data-end=\"2737\"><p data-start=\"2606\" data-end=\"2737\">Defects reported within 7 days require verification from an authorized service center before a refund or replacement is approved.<\/p><\/li><li data-start=\"2738\" data-end=\"2840\"><p data-start=\"2740\" data-end=\"2840\">Large appliances and supplier-delivered electronics are\u00a0<strong data-start=\"2796\" data-end=\"2837\">non-returnable if packaging is opened<\/strong>.<\/p><\/li><\/ul><h3 style=\"font-size: 18px; font-weight: 500;\" data-start=\"2842\" data-end=\"2855\">Grocery<\/h3><div class=\"_tableContainer_1rjym_1\"><div class=\"_tableWrapper_1rjym_13 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"2856\" data-end=\"3080\"><thead style=\"text-align: left;\" data-start=\"2856\" data-end=\"2903\"><tr data-start=\"2856\" data-end=\"2903\"><th data-start=\"2856\" data-end=\"2878\" data-col-size=\"md\">Product Type<\/th><th data-start=\"2878\" data-end=\"2903\" data-col-size=\"sm\">Return Window<\/th><\/tr><\/thead><tbody data-start=\"2952\" data-end=\"3080\"><tr data-start=\"2952\" data-end=\"3014\"><td data-start=\"2952\" data-end=\"3002\" data-col-size=\"md\">Perishable goods (meat, vegetables, fresh food)<\/td><td data-col-size=\"sm\" data-start=\"3002\" data-end=\"3014\">24 hours<\/td><\/tr><tr data-start=\"3015\" data-end=\"3080\"><td data-start=\"3015\" data-end=\"3070\" data-col-size=\"md\">Non-perishable goods (toiletries, cleaning products)<\/td><td data-col-size=\"sm\" data-start=\"3070\" data-end=\"3080\">7 days<\/td><\/tr><\/tbody><\/table><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f672ce elementor-widget elementor-widget-heading\" data-id=\"0f672ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Third-Party Sellers &amp; Resellers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09bfd3e elementor-widget elementor-widget-text-editor\" data-id=\"09bfd3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"3129\" data-end=\"3406\"><li data-start=\"3129\" data-end=\"3219\"><p data-start=\"3131\" data-end=\"3219\">On Mart is not liable for the actions or omissions of third-party vendors.<\/p><\/li><li data-start=\"3220\" data-end=\"3319\"><p data-start=\"3222\" data-end=\"3319\">Refunds, returns, and warranties for third-party products are subject to the vendor\u2019s policies.<\/p><\/li><li data-start=\"3320\" data-end=\"3406\"><p data-start=\"3322\" data-end=\"3406\">Counterfeit items can be returned within 7 days if unopened and confirmed as fake.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-080ace2 elementor-widget elementor-widget-heading\" data-id=\"080ace2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Non-Returnable Categories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b8c2c elementor-widget elementor-widget-text-editor\" data-id=\"e6b8c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"3449\" data-end=\"3827\"><li data-start=\"3449\" data-end=\"3548\"><p data-start=\"3451\" data-end=\"3548\">Health &amp; Beauty: Hair care, vitamins, supplements, cosmetics, skincare, fragrances (if opened).<\/p><\/li><li data-start=\"3549\" data-end=\"3607\"><p data-start=\"3551\" data-end=\"3607\">Fashion: Underwear, lingerie, swimwear, socks, tights.<\/p><\/li><li data-start=\"3608\" data-end=\"3678\"><p data-start=\"3610\" data-end=\"3678\">Baby Products: Hygiene, feeding items, diapers, bathroom products.<\/p><\/li><li data-start=\"3679\" data-end=\"3738\"><p data-start=\"3681\" data-end=\"3738\">Used or damaged items in any category unless defective.<\/p><\/li><li data-start=\"3739\" data-end=\"3789\"><p data-start=\"3741\" data-end=\"3789\">Opened\/assembled furniture, bedding, or d\u00e9cor.<\/p><\/li><li data-start=\"3790\" data-end=\"3827\"><p data-start=\"3792\" data-end=\"3827\">Pet food, treats, or supplements.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370cde7 elementor-widget elementor-widget-heading\" data-id=\"370cde7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98d7b42 elementor-widget elementor-widget-text-editor\" data-id=\"98d7b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"3859\" data-end=\"4100\"><li data-start=\"3859\" data-end=\"3944\"><p data-start=\"3861\" data-end=\"3944\">Refunds are issued\u00a0<strong data-start=\"3880\" data-end=\"3919\">only to the original payment method<\/strong>\u00a0after return approval.<\/p><\/li><li data-start=\"3945\" data-end=\"4009\"><p data-start=\"3947\" data-end=\"4009\">Refund time frame:\u00a0<strong data-start=\"3966\" data-end=\"3983\">10 to 45 days<\/strong>\u00a0depending on your bank.<\/p><\/li><li data-start=\"4010\" data-end=\"4100\"><p data-start=\"4012\" data-end=\"4100\">Shipping fees are refunded only if the item is defective or has a manufacturing fault.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46c9d7a elementor-widget elementor-widget-heading\" data-id=\"46c9d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact for Returns, Refunds &amp; Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c99386 elementor-widget elementor-widget-text-editor\" data-id=\"8c99386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"4159\" data-end=\"4169\">Phone:<\/strong>\u00a0+971 6 568 5408<br data-start=\"4185\" data-end=\"4188\" \/><strong data-start=\"4188\" data-end=\"4198\">Email:<\/strong>\u00a0<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4199\" data-end=\"4217\">onmartsj@gmail.com<\/a><br data-start=\"4217\" data-end=\"4220\" \/><strong data-start=\"4220\" data-end=\"4232\">Address:<\/strong>\u00a0Showroom No. 1, Leena AlHarazeen Bldg, First Industrial Street, Industrial Area 5, Sharjah, 10111, UAE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Policy At On Mart (https:\/\/onmart.ae\/), we aim to ensure you are completely satisfied with your purchase. This policy explains your rights and responsibilities when requesting returns, refunds, or cancellations. 1. Refund Policy (UAE Compliance) Refunds will be done\u00a0only through the original mode of payment\u00a0and will be processed within\u00a010 to 45 days, depending on the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-21263","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Policy - On Mart<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usama.mssoftsites.com\/onmartae\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - On Mart\" \/>\n<meta property=\"og:description\" content=\"Returns Policy At On Mart (https:\/\/onmart.ae\/), we aim to ensure you are completely satisfied with your purchase. This policy explains your rights and responsibilities when requesting returns, refunds, or cancellations. 1. 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This policy explains your rights and responsibilities when requesting returns, refunds, or cancellations. 1. 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